FAQ
Shops & support
Our collections are presented in our Parisian boutiques and at our partners in France and internationally.
Mail Boutique - The showroom
10 rue de Mail, Paris 2e
01 40 26 68 83
mail@toulemondebochart.fr
Raspail Boutique
29 boulevard Raspail, Paris 7e
01 45 48 05 71
raspail@toulemondebochart.fr
Saint-Honoré Boutique
221 rue du Fbg Saint-Honoré, Paris 8e
01 42 25 04 74
saint-honore@toulemondebochart.fr
You can also order samples directly on our website to discover the materials at home.
Yes.
Our teams will assist you in choosing the dimensions, materials, colors, and finishes to help you find the rug best suited to your interior.
Are you an individual? info@toulemondebochart.fr
Are you a professional? pro@toulemondebochart.fr
Our three Parisian boutiques also welcome you to advise you and help you discover our collections.
Delivery & Orders
Lead times vary depending on models and stock availability.
Most rugs are in stock and shipped within 24 hours.
For custom creations, manufacturing times are approximately 12 to 14 weeks.
Yes.
We offer 3-installment, interest-free payments on the website and in stores.
Yes.
Returns are free of charge, subject to the conditions specified on our website.
However, custom-made creations cannot be returned.
You have 14 days from the receipt of your package to exercise your right of withdrawal. Just contact us at info@toulemondebochart.com with your order number and the email address used to place the order.
Custom-made & personalization
Yes.
All our rugs can be custom-made to perfectly fit your interior.
Dimensions, colors, shapes, or proportions: each creation can be customized according to your desires and the constraints of your space.
Toulemonde Bochart's bespoke service allows you to create a unique rug, designed to last and naturally integrate into your decor.
Yes.
Most of our models can be adapted in terms of dimensions, colours or proportions.
Our creative studio will assist you in creating a rug that is perfectly suited to your project.
Tips & choosing your rug
Yes.
We offer samples of our rugs for €15 to allow you to experience the materials, colours, and textures at home before finalising your choice.
The choice of dimensions depends on the room, the furniture, and the desired effect.
In a living room, the rug should ideally accommodate the front legs of the sofa to elegantly structure the space.
For a dining room, we recommend a rug large enough to allow chairs to be pulled back without leaving the rug.
For a harmonious living room, we recommend choosing a rug large enough to structure the living space.
Sizes such as 200x300 cm or 250x350 cm are particularly suitable for large living rooms, while a 170x240 cm rug is perfect for more compact spaces.
For a dining room, the rug should extend well beyond the table to allow for chair movement.
Hand-tufted wool rugs are particularly popular for their comfort and resistance to daily use.
Yes, the majority of our rugs are compatible with underfloor heating.
Our rugs & our expertise
All our rugs are designed in Paris and then handmade in our partner workshops in India and Nepal.
For over 50 years, Toulemonde Bochart has been working with the same family workshops to guarantee exceptional manufacturing quality and perfect artisanal mastery.
Yes.
Our rugs are entirely handmade using traditional techniques such as hand-tufting, hand-knotting, or hand-weaving.
Each piece is unique and reflects exceptional artisanal craftsmanship.
Our rugs are made from materials selected for their quality, comfort, and durability:
- New Zealand wool
- washed wool
- botanical silk
- natural fibers,
- and outdoor-suitable materials depending on the collection.
Each material is chosen to reveal the richness of textures and the depth of colors.
Yes.
All our rugs are GoodWeave® certified, an international certification guaranteeing production without child labor and supporting social programs in the production regions.
This approach is part of our vision of sustainable and responsible luxury.
Maintenance & durability
Regular maintenance helps preserve the beauty of a wool rug for a long time.
We recommend:
- a gentle vacuum cleaner without a rotating brush
- treating stains quickly with a clean cloth
- avoiding prolonged exposure to direct sunlight
- specialized professional cleaning for deep maintenance.
Rugs containing plant silk require a few special precautions.
We recommend:
- a vacuum cleaner without a brush,
- never rubbing the fibres,
- immediately drying any moisture,
- gently smoothing the pile in case of marks.
Shimmering or variations in appearance are part of the natural beauty of this living material.
In case of a stain, it is important to act quickly without ever rubbing.
We recommend:
-
immediately absorbing the excess with a clean cloth or paper towel,
-
dabbing gently,
-
using a product suitable for rugs and natural fibers,
-
avoiding any aggressive cleaning.
For significant stains, we advise contacting a specialized professional.
No.
Handmade rugs made of wool or natural fibers should not be cleaned with a lot of water or abrasive products.
Inadequate cleaning can alter the fibers, colors, and structure of the rug.
To preserve your carpet long-term, we recommend professional cleaning every 3 to 5 years, depending on use and traffic frequency.
In high-traffic areas, more regular maintenance may be necessary.
Yes.
Light shedding is natural during the first few weeks of a rug's life, especially for handmade wool rugs.
It corresponds to the removal of excess fibers resulting from the handcrafted manufacturing process.
This phenomenon gradually diminishes with regular and delicate maintenance.
Yes.
Like all natural materials, textile fibers can change with prolonged exposure to direct light.
We recommend avoiding continuous sun exposure to preserve the intensity and depth of colors over time.
Yes, we recommend it.
An underlay improves:
- stability
- walking comfort,
- the rug's grip
- and its longevity.
It also helps protect floors and limits daily rug movement.
