Terms and conditions
Our sales are subject to these general conditions which prevail over any other stipulation emanating from the buyer. Any order sent by the buyer entails his acceptance without restriction or reservation of these general conditions of sale.
The descriptions of the products mentioned on each product sheet, as well as their photos, being given for information only, if errors are introduced therein, the responsibility of Toulemonde Bochart cannot be engaged. The latter undertakes to make its best efforts to correct errors or omissions as soon as possible after having been informed.
The colors displayed on the site are not contractual, screen or printer calibrations vary from one station to another. For further details, please contact your nearest dealer.
Toulemonde Bochart will do its utmost to process all orders, while stocks last. In case of unavailability of product after placing the order and within one month, the customer will be informed by email or telephone of the delivery of a partial order or the cancellation of his order.
In the event of permanent unavailability and if no product of equivalent quality and price can be offered to the customer, the order will be canceled automatically.
Orders placed through the website bind the buyer upon acceptance of the order given by the buyer on the website. The information, photos and graphics in the catalogs are only indicative and do not bind the merchant.
The fact for the customer to tick the box “I have read the general conditions of sale and I accept them” before validating his order automatically entails the express acceptance by him and without restriction or reservation of these conditions. The customer acknowledges by this act that he has read and understood these conditions and accepts them.
The offers presented by the company Toulemonde Bochart are only valid while stocks last.
From the moment the customer has registered his order, he is considered to have accepted knowingly and without reservation the prices, volumes and quantities offered for sale and ordered.
The order will be processed no later than 48 hours from the day following that on which the consumer placed their order. If the ordered product is unavailable, the consumer will be informed as soon as possible and will have the option to cancel their order.
The consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, where applicable, of return costs.
The sales prices of the products in Euros are those in force at the time the order is registered, excluding transport costs.
The sales prices of products may be modified at any time due to the occurrence of external events.
Shipping costs are the responsibility of the customer and are invoiced in addition to the price of the products depending on the amount of the order. The shipping costs will be indicated when the order is registered by the customer.
Unless otherwise stipulated, products are payable upon ordering. Any sum paid by the customer prior to delivery of the product constitutes a deposit on the sales price definitively owed by the customer.
Penalties of an amount equal to the bank base rate increased by 3 points are automatically applicable to unpaid amounts after a period of 10 days following the invoice date or upon notification of bank payment rejection for any other means of payment. Delivery of any new order may be suspended in the event of late payment for a previous order.
To pay for their order, the consumer has their choice of all the payment methods mentioned below, namely:
Bank card: Secure online payment is provided by Payplug. Your bank card is debited immediately upon ordering.
Payment in installments is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
P3X: Only purchases between €50 and €3,500 are eligible for payment with Alma. By paying in several installments with Alma, the Customer does not pay any fees. Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
The consumer guarantees the company Toulemonde Bochart that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form.
The Toulemonde Bochart company reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card or check from officially accredited organizations or in the event of non-payment.
The company Toulemonde Bochart reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
Penalties of an amount equal to the bank base rate increased by 3 points are automatically applicable to unpaid amounts after a period of 10 days following the invoice date or upon notification of bank payment rejection for any other means of payment. Delivery of any new order may be suspended in the event of late payment for a previous order.
To pay for their order, the consumer has their choice of all the payment methods mentioned below, namely:
Bank card: Secure online payment is provided by Payplug. Your bank card is debited immediately upon ordering.
Payment in installments is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
P3X: Only purchases between €50 and €3,500 are eligible for payment with Alma. By paying in several installments with Alma, the Customer does not pay any fees. Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
The consumer guarantees the company Toulemonde Bochart that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form.
The Toulemonde Bochart company reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card or check from officially accredited organizations or in the event of non-payment.
The company Toulemonde Bochart reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
Orders placed during weekends and public holidays are processed during the week, during the opening hours of our administrative services.
Our shipping times vary from 48 hours to 15 days depending on the items ordered but also the location of delivery. They refer to working days (excluding Saturday, Sunday and public holidays).
Delivery is deemed to have been made as soon as the product is made available to the customer. It is up to the customer to check shipments on arrival and to make any reservations and complaints that appear justified. The products are delivered to the address indicated by the consumer on the order form and only in metropolitan France. (Contact us for delivery outside mainland France).
If the products delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the customer must formulate his complaints within 72 hours after delivery to our sales department. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage to the carrier on the delivery note, as well as to the company Toulemonde Bochart, within 72 hours.
Toulemonde Bochart cannot be held responsible for delays in transport or total or partial non-execution of orders in the event of a strike, accident, fire, natural disaster, civil or foreign war, riot, impossibility of obtaining supplies, delays by suppliers or the carrier, or any other cause beyond the control of Toulemonde Bochart.
It is up to the recipient to make the necessary reservations with the carrier before receiving the goods. Reservations will be made by annotation on the transport slip, a duplicate of which will be kept by the customer.
Our shipping times vary from 48 hours to 15 days depending on the items ordered but also the location of delivery. They refer to working days (excluding Saturday, Sunday and public holidays).
Delivery is deemed to have been made as soon as the product is made available to the customer. It is up to the customer to check shipments on arrival and to make any reservations and complaints that appear justified. The products are delivered to the address indicated by the consumer on the order form and only in metropolitan France. (Contact us for delivery outside mainland France).
If the products delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the customer must formulate his complaints within 72 hours after delivery to our sales department. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage to the carrier on the delivery note, as well as to the company Toulemonde Bochart, within 72 hours.
Toulemonde Bochart cannot be held responsible for delays in transport or total or partial non-execution of orders in the event of a strike, accident, fire, natural disaster, civil or foreign war, riot, impossibility of obtaining supplies, delays by suppliers or the carrier, or any other cause beyond the control of Toulemonde Bochart.
It is up to the recipient to make the necessary reservations with the carrier before receiving the goods. Reservations will be made by annotation on the transport slip, a duplicate of which will be kept by the customer.
Toulemonde Bochart delivers its orders in mainland France via a carrier directly to your home.
Free shipping from €800 incl. VAT
Standard delivery: €40 incl. VAT (free from €800 incl. VAT)
Premium delivery by appointment in Ile de France: €69 incl. VAT
Free shipping from €800 incl. VAT
Standard delivery: €40 incl. VAT (free from €800 incl. VAT)
Premium delivery by appointment in Ile de France: €69 incl. VAT
The seller retains full ownership of the products sold until full payment of the price, principal, fees and taxes included. The transfer of risks relating to the product will take place upon delivery to the carrier of the ordered product. It is therefore up to the customer to take out insurance at their own expense, in order to cover any risk, in particular damage and loss.
The products sold are covered by a manufacturer's warranty. Excluded from this warranty are all products modified or repaired by the buyer or by any other person not expressly authorized by the seller, as well as all products covered by a specific assistance and maintenance contract.
The seller cannot be held liable for any reason whatsoever for any indirect damage. In the event of direct damage, the seller's liability is limited to a maximum amount of 1,500 euros.
In application of the Data Protection Act of January 6, 1978, the customer has the right to access and rectify data concerning him and kept by the merchant.
Access to the site www.toulemondebochart.fr is available 24 hours a day, 7 days a week, except in cases of force majeure or maintenance interventions.
In the event of difficulty accessing the service, assistance is available by email from Monday to Friday during opening hours: info@toulemondebochart.fr
These general terms and conditions of sale are governed by French law. In the event of a dispute, the competent courts are those within the jurisdiction of the registered office of Toulemonde Bochart. Before any legal action is taken, an amicable solution must be sought.
